NEW LOCATION STARTING MAY 20TH 2014.
MCDI Security Products Inc.
1001 LENOIR SUITE A411B
Montreal QC H4C 2Z6 CANADA
PH: +514-481-1067 (English and French)
PH: +514-487-0441 (Español)
securithor@mcdi.com
Business hours: 8h00 to 18h00 EDT/EST
MCDI Sud America
1001 LENOIR SUITE A411B
Montreal QC H4C 2Z6 CANADA
PH: +514-487-0441 (Español)
ventas@mcdi.com
Business hours: 9h00 to 18H00 EDT/EST
Our staff is designing and manufacturing specialiized equipements and software for Monitoring stations since 1994.
The sales force of the MCDI group of compagnies consists of
MCDI Security Products Inc.
MCDI South America Inc.
MCDI Do Brasil
World Security Products
and several key dealers around the world.
MCDI Security Products Sales
Online quotation form
We have included a form to request price quotation online. Easy and fast to fill! Quotations are valid for 30 days and for the country of shipping. Help menus are included to give you more information on our general policies. Go to the quotation form.
By phone:
French or English: +514-481-1067
Our sales and support department can take your calls, fax and e-mails in English and French from 8AM to 6 PM EST/DST (GMT-UTC: EST=-5H DST= -4H).
En espanol: Linea directa en español +514-487-0441 ventas@mcdi.com from 11 AM to 7 PM EST/DST (GMT-UTC: EST=-5H DST= -4H)
Extended hours support: 8-22h 7 days is available for pre-approved support contract holders. Contact MCDI sales to arrange for extended hours support coverage.
By e-mail or fax
E-mails in English, French and Spanish are generally processed right away.
We can also take advantage of our worldwide distributors to take your e-mails in Arabic, German, Greek, Italian, Lithuanian, Portuguese, Romanian and Turkish. Typically, e-mails in these languages are answered within 24h and can be redirected to our local distributors.
general e-mail: info@mcdi.com
sales: sales@mcdi.com
sales (South America): ventas@mcdi.com
general support: support@mcdi.com
soporte (South America): soporte@mcdi.com
Twitter
We maintain a twitter account for SECURITHOR news.. Follow us!
Facebook
We maintain a Facebook account for SECURITHOR news.
Becoming a dealer
We are currently looking for dealers in several countries. If you think your organisation can benefit from reselling MCDI SP products, do not hesitate to contact us with a brief presentation of your company, your local market and products you already represent.
SALES INFORMATION
Shipping to the United States
By using courriers like TNT, Fedex and UPS. MCDI Security Products goods can be delivered next day in the continental USA. MCDI SP provides quotation for shipping by Fedex ground, our usual carrier to the USA. You can also use your own account with Fedex, UPS or the carrier or your choice. Given normal custom delays, MCDI SP products are usually delivered next day in nearly all continental USA.
All products are delivered with the correct custom documents, namely commercial invoice, certificate of origin, FCC declaration and Dram declaration. Our usual carriers deliver MCDI SP products custom cleared. Canada and USA being part of the NAFTA trade agreement, there is no duty levied on MCDI SP products.
Our staff has been shipping ot United States for over 14 years now!.
Shipping worldwide
MCDI SP provides quotation for shipping worlwide by TNT. All shipments come with a basic 100$US insurance or can be insured to full value. We can also work with your carrier or forwarder of choice using your account with them. All MCDI SP products leave our plant with the correct documentation namely commercial invoices, certificate or origin and Dram declaration when necessary. If you have special requests regarding those declarations or general shippping do not hesitate to contact our sales staff. Special instructions regarding custom declarations can be discussed with our sales staff.
SUPPORT INFORMATION
During business hours, support is readily available in French or English. Spanish support is directly available from our South American group and direct phone line +514-487-0441.
Support is free of charge during MCDI Security Products Inc. business hours for holders of a valid warranty or service agreeement. Support covers initial installation and afterwards, troubleshooting during operation. It does not cover training or re-install.
Support contracts
Support for re-install of after initial support coverage is only available with a pre-paid support contract. Contact MCDI support@mcdi.com or phone at +514-481-1067 to discuss which option is best for you.
After business hours
After business hours support is only available to registered users with an extended hours service agreement. For a service agreement please contact our sales deparment at sales@mcdi.com or by phone at 514-481-1067.
RMA NUMBERS
Please contact our support staff at support@mcdi.com or by phone at+514-481-1067 if you need to return equipment. Customs and shipping instruction will be given as well as RMA number. Please note that we will not accept returns that are not post paid and customs cleared.
ADVANCE REPLACEMENT
MCDI SP offers an advance replacement service for repairs and upgrades or some equipments. To inquire about fees and terms please contact our sales departement at sales@mcdi.com
UNLOCKING SAMM AND WINSAMM
If you require a SAMM or WInSAMM re-unlock. contact MCDI support with the following information: registered name, serial number, identification and validation numbers. Unlock codes are not provided over the phone.
Please be aware that SAMM support will be discontinued in May 2013. MCDI will continue to give unlock keys after this date. SAMM was replaced by WinSAMM more than 10 years ago.
UNLOCKING SECURITHOR
SECURITHOR trial download can be unlocked after the initial trial period. Contact MCDI sales to purchase SECURITHOR.
If you already purchased SECURITHOR from a MCDI reseller, contact MCDI support with the following information: name of reseller, serial number.
Dealers and Distributors
Dealers and distributors are listed on our distributors page. If you need to find one that is not listed, please contact us. Our equipment is currently sold in 85 countries either by distributors or directly by us when there is no distributor.
Distributors offer support locally in your language. Very often a local dealer or distributor will be able to install your equipment locally.
Product feature request form
Send us your ideas about enhancing or adding features to future versions of products. Results of the feature request form are sent directly to the product managers. Go to the feature request form. (This form is not for technical support questions.)
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