Warranty

Software products
The WinSAMM and SECURITHOR software applications are under a one-year limited warranty starting at date of purchase. During this period, technical support is free of charge during regular working hours. Technical support is help for initial installation of MCDI Security Products Inc. software and insuring basic functionalities are working. Training is not included in technical support and should be part of a separate agreement. Compatibility or computer functioning issues not related directly to WinSAMM and SECURITHOR are not covered. Conflict of operation with third part software or equipment is specifically excluded from MCDI Security Products inc. software products warranty.

After the original limited warranty period, support contracts of various lengths are available for software. Yearly support contracts include updates to latest versions.

This warranty is only valid as a contract between to the original buyer and MCDI Security Products Inc.. MCDI Security Products Inc. makes no warranty of fitness and no other warranty oral or written, express or implied. MCDI Products Inc. neither assumes, nor authorizes any other person to act on its behalf to modify or to change this warranty, nor to assume for it any other warranty or liability concerning this product.

MCDI Security Products Inc. shall not be liable for any direct, indirect or consequential damages, loss of anticipated profits or time or any other losses incurred by the buyer or user in connection with the purchase, the installation or the operation or failure of this product. Please refer to license included with SECURITHOR, WinSAMM and SAMM installer. You can also request an electronic copy of MCDI Security Products Inc. Software license agreement by emailing winsamm@mcdi.com

OEM versions, trial and demonstration versions are not covered by the present warranty except when specifically specified.

Hardware products
Electronic material manufactured by MCDI is under a three year limited warranty starting from date of purchase unless otherwise stated. All equipment manufactured under RoHS compliance carry a limited 2 years warranty starting from date of purchase. During those periods, electronic products shall be free of defects in materials and workmanship when under normal use. In fulfillment of any breach of this warranty, MCDI Security Products Inc. shall, at its choice, repair or replace the defective equipment upon return of the equipment to MCDI Security Products Inc. service points, post paid.

This warranty applies only to defects in parts and workmanship and not to damage due to causes beyond the control of MCDI Security Products Inc., such as damage incurred in shipping or handling, lightning, excessive voltage, mechanical shock, water damage, or damage arising out of abuse, alteration or improper or not anticipated application of the equipment.

This warranty contains the entire warranty and is only valid as a contract between to the original buyer and MCDI Security Products Inc.. MCDI Security Products Inc. makes no warranty of fitness and no other warranty oral or written, express or implied. MCDI Security Products Inc. neither assumes, nor authorizes any other person to act on its behalf to modify or to change this warranty, nor to assume for it any other warranty or liability concerning this product.

MCDI Security Products Inc. shall not be liable for any direct, indirect or consequential damages, loss of anticipated profits or time or any other losses incurred by the buyer or user in connection with the purchase, the installation or the operation or failure of this product.

Warning
All equipments or software products used for monitoring, surveillance or any security purposes should be tested on a regular and complete basis. Despite regular and frequent testing it is possible for products to fail to perform as expected.

Warranty extension for hardware
It is possible for some of MCDI Security Products Inc. equipment to purchase a warranty extension along with purchase of equipment.

The warranty extension is currently offered on 4 models:
Exprecium 1: 225$US per year
Exprecium 2: 250$US per year
Exprecium 3: 275$US per year
Decrypta 3 : 325$US per year

Power surges coverage: add 175$ per year to warranty extension or during original warranty.

Advanced replacement: 100$ flat fee to end used+ shipping (require deposit by credit card of replacement value)

Terms or warranty extension
-Extension warranty is valid for original owner only.
-Customer must get a RMA number to benefit from warranty repair
-Warranty extension must be taken at original purchase.
-Cosmetic damages and boxes are not covered.
-Power surge are not covered unless specified.
-Accessories and cables are not covered.
-Equipment must be returned post and duty paid to MCDI Montreal
-Equipment may be replaced by refurbished or new equipment at MSP discretion
-Equipment may be replaced by other generation if original equipment is not available
-Shipping is not included
-Repair assessment done in 2 business days
-Offer may change without prior notice

MCDI Security Products inc.
7055 Ave Jean-Bourdon
Montreal Qc CANADA H4K 1G7
PH: +514-481-1067 FAX: +514-481-1487
mcdi@mcdi.com